Services - I.T. Solutions Tasmania

Our services.

We are local and proud of it,ready to service any I.T. issues that may arise over the course of your day.

Support Agreements

Peace of mind so you can get on with business.

A Maintenance Agreement may be the best investment you can make when trying to protect against data loss, unscheduled outages and downtime.

I.T. Solutions Tasmania treats any customer covered under a Maintenance Agreement as a business partner. When you take out cover under our Agreement you the support level will be as if you had in-house I.T. Support Staff.

At I.T. Solutions Tasmania, we offer very competitive pricing on Maintenance Plans and as always you can expect prompt, professional service with 24/7 availability where required. Maintenance Plans allow us to spend the time required maintaining your network and computer systems at a fixed monthly price. This means that your I.T. equipment will always be running at it’s best, it’s in our best interest as well as yours to ensure things are running smoothly.

When you sign up for a Maintenance Agreement, you will no longer need to think or worry about what will happen if something goes wrong with your I.T. Equipment as we will always be a phone call away. With our managed Service Desk and high level of customer service you can trust that your technology is in safe hands and allow you to focus on running your business.

A great example of one of our Maintenance & Support Agreements in operation is at Geneva Christian College. I.T. Solutions Tasmania manages the help desk for over 150 laptops and iPads throughout the school. As well as that we take care of the entire network from the servers right through to every device connected such as IP Telephones, Cameras & WiFi Access Points.

Benefits

Confidence in Your System

We proactively maintain your computer systems. You can rest assured that everything is as it should be.

Daily Monitoring

The software we install on your server will monitor the network and we will be aware of issues as soon as they occur, sometimes even before the client is aware something is not working.

Priority Response

When a problem arises with a client under a maintenance agreement you are out number one priority.

No Call-Out Fees

When you are covered under a maintenance agreement no call-out fees apply until you exceed the maximum hours which in most cases will never happen as we are proactively maintaining your systems.

Phone, Remote and On-site Support

Managed Virus and Malware

24/7 Infrastructure and Performance Monitoring

Managed Backups

Antivirus

Bitdefender is consistently rated as the best antivirus.

At I.T. Solutions Tasmania we sell and support BitDefender GravityZone software, we have chosen Bitdefender as it consistently outperforms the
competition and we are able to remotely monitor the status on our clients computers.

Bitdefender is an enterprise antivirus suite that includes antivirus and anti-malware in the one package. Malware is what you have when things are popping up in your face or your homepage has changed to something

weird. Bitdefender supports all platforms and operating systems. It is consistently rated as the number one antivirus suite by multiple analysis companies.

The big advantage to purchasing Bitdefender from I.T. Solutions is that we monitor all of our clients installations and can alert them of any problems before they may even know about them.

Benefits

Reduces Costs

Long term Bitdefender will reduce costs by preventing infections and malware.

Remotely Managed

Bitdefender is monitored and managed at our office, we can spot a problem before you do.

Best Protection

Bitdefender has consistently been ranked the #1 security software by independent reviewers such as AV Test and AV Comparatives.

Backups

What would you do if your computer was lost, stolen, the HDD failed or a virus destroyed the data?

In every case were I.T. Solutions Tasmania have paid a ransom we have successfully recovered the files.

I.T. Solutions Tasmania can provide you with expert advice to protect your valuable data.

Backing up your data is critical for your important files to prevent it from being lost in the event of a hardware failure. We can setup backup solutions or move your valuable data to a service such as Dropbox to protect you in the event of hardware failure.

Recently we had a client that was a victim of the CryptoLocker virus. Although the client was running Avast, the virus still infected the system and encrypted all of the files. The client was left with just two options – lose the files, or pay a $500 US ransom to get the key to decrypt the files. We tested the virus using BitDefender and it was blocked at two separate stages – the first method was disable to see what happened next. This is a perfect example of why you should be backing up your data, and why you should have working Antivirus Software.

Cloud Solutions

Cloud computing providers deliver hardware and software over the Internet.

“Cloud” is a buzzword that vaguely suggests the promise and convenience of being able to access files from anywhere. But the reality is that the cloud is hardly floating like mist above our heads — it’s a physical infrastructure, its many computers housed in massive warehouses all over the world. “Cloud computing is using the Internet to deliver hardware and

software services instead of keeping physical hardware and software at your office. Cloud computing providers deliver hardware and software over the Internet. Cloud computing users access hardware and software over the Internet.” “Cloud computing is like plugging into a central power grid instead of generating your own power.”